Finding the Right Digitalisation Partner for Your Business

Nov 29, 2018 / by Raiha Buchanan

Brand loyalty is decreasing as consumers show a willingness to jump ship in search of the easiest application process. Established financial service institutions can no longer rely solely on consumer trust in an industry that seems to be disrupted daily by the latest tech solutions from challengers and start-ups.

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Topics: On-boarding, KYC, Digitalisation, onboarding, product

The Secret of Speeding up Commercial Risk Management

Oct 12, 2018 / by Helene Stafferöd Westerlund

The recent announcement by Santander to partner with nCino to support its business banking activities comes as no great surprise. Although nCino claims its platform offers benefits across the entire commercial banking model, it is the improvements in loan origination — a reduction of 40% in the time taken for loan decisions — that’s driving Santander’s initial implementation activities. 

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Topics: Digitalisation, Security, FinTech, KYC, Data, onboarding

How Can Financial Institutions Prepare for Mounting Abandonment Rates?

Sep 17, 2018 / by Raiha Buchanan

On-boarding drop-out rates are rising significantly for financial service institutions. Banks are now losing 52% of their potential customers to application drop-out, an increase of 35% from two years ago. Consumers are increasingly frustrated with time-consuming, legacy processes and are willing to switch to challengers in their search for a streamlined, user-friendly experience. In fact, 43% of customers who had low satisfaction during new account opening indicated they will “definitely or probably” switch as a result.

Image Credit: Etienne Boulanger

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Topics: Tech, onboarding, Data, Lending, Finance, News