Raiha Buchanan

Raiha Buchanan
I have a huge interest in Fintech, having worked at Bambora and iZettle in the past. Today I lead the marketing team at Instantor, where we focus on helping Financial Institutions understand their customers' better through smart, data-driven insights.
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Recent Posts

We're the Second Fastest Growing FinTech in Sweden

Mar 5, 2019 / by Raiha Buchanan

For the second consecutive year, the Financial Times has recognised us as one of the fastest growing companies in Europe. This year we have advanced from 3rd place to 2nd within the FinTech category in Sweden.

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Topics: Instantor News

Our New eBook: The Rise of Onboarding Abandonment Rates

Dec 6, 2018 / by Raiha Buchanan

In 2018, a concerning 60% of consumers in Sweden abandoned their financial applications. What is even more worrying is that this number has been increasing globally over the past few years. For example in the UK, the number of applicants who abandoned applications leapt from 40% in 2016 to 56% in 2018. 

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Topics: Digitalisation, KYC/AML

Finding the Right Digitalisation Partner for Your Business

Nov 29, 2018 / by Raiha Buchanan

Brand loyalty is decreasing as consumers show a willingness to jump ship in search of the easiest application process. Established financial service institutions can no longer rely solely on consumer trust in an industry that seems to be disrupted daily by the latest tech solutions from challengers and start-ups.

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Topics: Product Updates, Onboarding, Digitalisation, KYC/AML

New Tech Prevents Excessive Debt Incursion

Nov 27, 2018 / by Raiha Buchanan

At Instantor we want to contribute to a more inclusive and fair financing market. We do this by making people's financial lives easier and helping organisations to understand their customers’ true financial capacity, using transactional data.

Our client, Lendify – Sweden’s largest marketplace for loans – wrote a great opinion article on how traditional credit assessments need to be updated. How new technology, like our AI credit predictor – Insight – can provide a more accurate and detailed risk analysis for lending organisations and be a force for a healthier lending market. Please enjoy a translated version by us that was originally published in Swedish by Realtid.se in October 2018.

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Topics: Credit Scoring, Financial Inclusion/Social Good, Alternative Credit Scoring

The True Meaning of Working at Instantor

Nov 22, 2018 / by Raiha Buchanan

What does it mean to be a part of something bigger? To us, it means working together as a team towards one mutual goal. In our case, that goal is to allow financial organisations to help more, at less risk.

On our quest towards financial inclusion, occasionally we encounter certain challenges – challenges that are sometimes resolved by the fact that we are such a diverse and multicultural team, and sometimes caused by it. 

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Topics: Instantor News

Instant Access: Now on the Ukrainian Market

Nov 1, 2018 / by Raiha Buchanan

Our latest solution, Instant Access, gives you the power to analyse transactional data through PSD2. This data is used to digitalise credit risk processes – without requiring you to invest in any tech resources or spend any time on system integration. Moneyveo is the first lender in the Ukrainian market to use this solution and our very first partner in Ukraine. 

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Topics: Lending, API, Credit Scoring, Instantor News

How Digitalisation in Finance is Simplifying our Lives

Oct 3, 2018 / by Raiha Buchanan

We were asked to give a talk at Almi HQ in Stockholm, where a banking delegation was taking place with CEO’s of venture firms and startups from all over Europe. The idea was for us to represent a northern perspective of the tech-sector, with ‘digitalisation’ as the theme. Here at Instantor, we take pride in being a part of supporting the tech-community to grow, share knowledge and challenge one another. In other words, that was of course something we were happy to do.

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Topics: Instantor News, Digitalisation

How Can Financial Institutions Prepare for Mounting Abandonment Rates?

Sep 17, 2018 / by Raiha Buchanan

On-boarding drop-out rates are rising significantly for financial service institutions. Banks are now losing 52% of their potential customers to application drop-out, an increase of 35% from two years ago. Consumers are increasingly frustrated with time-consuming, legacy processes and are willing to switch to challengers in their search for a streamlined, user-friendly experience. In fact, 43% of customers who had low satisfaction during new account opening indicated they will “definitely or probably” switch as a result.

Image Credit: Etienne Boulanger

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Topics: Lending, Onboarding

Why is On-boarding Abandonment Increasing?

Aug 16, 2018 / by Raiha Buchanan

As Financial Services processes continue to become digitised, one could almost be forgiven for expecting that more consumers would, therefore, complete the on-boarding process. Yet, drop-out rates are mounting as modern consumers demand easier online applications. This increase is spurred, in part, by how mobile technologies have raised consumer expectations, as users expect simplicity in design and experience. 

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Topics: Lending

9 Ways our Relationship With Technology is Changing Forever

Jul 17, 2018 / by Raiha Buchanan

"Today, technology is an integral part of our lives. Billions keep their smartphones glued to their sides, 24 hours a day. But, as technology becomes smarter, we will start to move beyond screens. A new paradigm will emerge, which will see our relationship with technology change forever."

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Topics: AI/ML