On-boarding drop-out rates are rising significantly for financial service institutions. Banks are now losing 52% of their potential customers to application drop-out, an increase of 35% from two years ago. Consumers are increasingly frustrated with time-consuming, legacy processes and are willing to switch to challengers in their search for a streamlined, user-friendly experience. In fact, 43% of customers who had low satisfaction during new account opening indicated they will “definitely or probably” switch as a result.
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Since the 2008 financial crisis, the banking landscape has undergone a seismic shift to a new age of innovation and digital transformation, marked by the advent of FinTechs companies. By observing and often experiencing first-hand what banks offer – or do not offer – these new entrants have targeted what consumers perceive as the failings of banks to capture significant market shares.
6% of global consumers have shifted their primary banking relationship from traditional banks to newer companies with better technologies and simpler products. This percentage is on track for continued growth. In 2015, one in seven digitally active consumers was using FinTech. In just two years, that number has risen to one in three. The banking landscape is fast moving from an era in which a handful of big banks dominated global markets. This is a significant shift in the banking landscape: one that’s driven by radical changes in consumer preferences and underpinned in part by a generational gap.
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To eliminate extreme poverty, many leading global organisations have made financial inclusion a top priority. Business leaders and policymakers have dedicated themselves to improving the quality of life for the world’s poorest, and they believe economic and social progress starts with an inclusive financial system that meets the needs for all income levels.
2018 has been a fantastic year for Swedish startups. In the past 8 months alone, Stockholm has given birth to 3 new unicorns, and has been home to some of the world's biggest tech exits, including the $29B IPO of home-grown Spotify in April.
As Financial Services processes continue to become digitised, one could almost be forgiven for expecting that more consumers would, therefore, complete the on-boarding process. Yet, drop-out rates are mounting as modern consumers demand easier online applications. This increase is spurred, in part, by how mobile technologies have raised consumer expectations, as users expect simplicity in design and experience.
The traditional credit scoring system has long been used as the primary method to rate a person’s creditworthiness. The current rating system is led by a select handful of major credit bureaus and agencies within each country, who hold the power to determine an individual’s credit eligibility. Yet new systems, known as alternative credit scoring methods, make a strong case for providing a fairer and more modern scoring system and are already making huge strides in shaking up the industry.
Here at the Instantor Zagreb office, the working environment is hugely important to us. We realise that behind every great business is a team of happy people, and it is our responsibility as an innovative company to make that happen. Our culture is centred around a shared set of beliefs, values, and practices. By having a great environment we can attract and retain the best talent, and importantly, have fun while doing it! A happy culture leads to pleased customers and to satisfied employees in return; it’s at the heart of everything we do.
For several years, we at Instantor have helped consumer finance organisations make the most profitable decisions through our digitalised financing processes. We understand that your main challenges are in day-to-day operations: limited loan acceptance, fraud, bad loans, and default, and consequently, a reduced profit. In this article, we will dive into calculating risk to demonstrate how Instantor is helping clients reduce credit losses by a quarter.
"Today, technology is an integral part of our lives. Billions keep their smartphones glued to their sides, 24 hours a day. But, as technology becomes smarter, we will start to move beyond screens. A new paradigm will emerge, which will see our relationship with technology change forever."